/raid1/www/Hosts/bankrupt/TCREUR_Public/031128.mbx              T R O U B L E D   C O M P A N Y   R E P O R T E R

                             E U R O P E

                 Friday, November 28, 2003, Vol. 4, No. 236


                              Headlines



B E L G I U M

REAL SOFTWARE: Severs Ties with Chief Financial Officer


D E N M A R K

MAERSK AIR: Receives Crucial Refinancing from Shareholder


F I N L A N D

BENEFON OYJ: Proposes Further Cost-cutting Measures


F R A N C E

ALSTOM SA: Welcomes Increase in Shipbuilding Subsidy
BULL SA: Restructuring Plan Could Prompt Downgrade, Says S&P


G E R M A N Y

DAIMLERCHRYSLER AG: Verdict on Merger Case Delayed Until Feb.
DBA: Owner in Search for New Partner to Bring in More Cash


H U N G A R Y

K&H BANK: Not Making Provisions to Cover Fraud-Related Losses


I T A L Y

FIAT SPA: Appoints Luigi Gubitosi As New Chief Financial Officer
SAFILO SPA: S&P Lowers Bank Loan & Corporate Debt Rating to B
TELECOM ITALIA: Outlook Revised to Positive After S&P's Review


N E T H E R L A N D S

KONINKLIJKE AHOLD: Unveils Terms of Proposed Rights Offering
KONINKLIJKE AHOLD: Shareholders Adopt All Agenda Items at AGM
KONINKLIJKE AHOLD: Records EUR62 MM Net Loss for Nine Months
KPNQWEST N.V.: Further Review to Delay Report on Collapse


S W E D E N

LM ERICSSON: Raises EUR434 Million from Bond Exchange Offer


U N I T E D   K I N G D O M

ABBEYCREST: Fall in Demand for Gold to Hit Profits
BRITISH AIRWAYS: Initiates Passenger Flights to Algiers
BRITISH ENERGY: Approaches Government for Additional Loan
CONDUIT: Cuts Line of One Call Center in U.K.
EASTWOOD CARE: Creditors' Meeting Set for December 10

EQUITABLE LIFE: Passes Opportunity to Buy Unit's Debt
EQUITABLE LIFE: Sir Philip Otton to Step Down from Board
LEEDS UNITED: Abandons GBP4.4 Million Share Issuance Plan
MG ROVER: Industry Insiders Say Work Stoppage is Disastrous
NETTEC PLC: Settles Property Issue, Resolves Lawsuit in France

NETWORK RAIL: Proposes "Twin Track" Approach to Funding
ROYAL MAIL: Postcomm Questions & Investigates Alleged Discounts
SKERMAN LIMITED: Schedules Creditors' Meeting on December 5
ST. JAMES'S: Fined for Inadequate Monitoring and Record Keeping


                        *********


=============
B E L G I U M
=============


REAL SOFTWARE: Severs Ties with Chief Financial Officer
-------------------------------------------------------
Real Software Group announced Wednesday that it has terminated in
common agreement its relationship with Philip De Tavernier, Chief
Financial Officer.

Real Software's Corporate Restructuring Manager, Edwin Van
Volsem, who has thoroughly reviewed the company's functioning
since June 2001 and has implemented several successful actions in
the group, will step in as C.F.O. ad interim as from November 27,
2003.

His experience with specialized missions in financing and
management, together with the support of a strong Corporate
Finance team, will allow a smooth transition.



=============
D E N M A R K
=============


MAERSK AIR: Receives Crucial Refinancing from Shareholder
---------------------------------------------------------
Maersk Air received additional capital of DKK400 million from
A.P. Moller - Maersk A/S this week.  

President of Maersk Air, Flemming Ipsen, sees this as a positive
gesture from the shareholder and continues: "During the last few
years we have worked hard to trim the Maersk Air Group.  We are
now completing the framework that will allow us to move forward
again.  The additional capital is an important piece for the
company and the employees and will provide the new president the
necessary means to take Maersk Air the whole way through the
difficult period for the aviation industry."

CONTACT:  MAERSK AIR
          Copenhagen Airport South
          2791 Dragor, Denmark
          Phone: +45 3231 4444
          Fax: +45 3231 4490
          E-mail: info@maersk-air.dk
          Contact:
          Flemming Ipsen, President
          Phone: +45 3231 4400
          


=============
F I N L A N D
=============


BENEFON OYJ: Proposes Further Cost-cutting Measures
---------------------------------------------------
To secure the continuing cost savings needed for the development
of the business, Benefon Oyj has proposed to personnel to conduct
negotiations according to the industrial co-operation act.

The ongoing various forced leave arrangements of the company
agreed earlier affect about 100 employees in Finland.

The possible new cost saving measures proposed to be negotiated
about include part-time work arrangements, forced leaves,
employment terminations, retirement arrangements and training and
re-location arrangements.  The measures would affect at most
about 100 people in Finland and they would in part replace the
on-going arrangements.  The company has no intention to
discontinue or transfer its operations in Finland but purports to
secure continuing operations here on sound financial basis.

The company will negotiate with the employees and the employment
officials about arrangements where employment terminations could
be minimized.

BENEFON OYJ

Jukka Nieminen
President



===========
F R A N C E
===========


ALSTOM SA: Welcomes Increase in Shipbuilding Subsidy
----------------------------------------------------
French engineering group Alstom expects to benefit from new rules
being proposed by the European Union to encourage research and
development in the shipbuilding sector.

The scheme, which is separate from emergency aid granted to
European shipbuilders last year to compensate for the effect of
rival subsidies in Korea, stands to give Europe's shipbuilding
sector the chance to receive twice the amount of subsidies for
projects from the European Union member states.  Europe's last
state shipbuilding subsidies were phased out in 2001.

Jean-Georges Micol, communications director of Alstom, said the
reforms would "obviously be good news for Alstom in helping us to
compete with non-European rivals," according to the Financial
Times.

He mentioned plans to apply for increased subsidies to finance
research into new cruise ship and liquid natural gas tanker
designs for the group's shipbuilding division, Alstom Marine.  
The unit has been hit by a sharp drop in its annual order book,
from EUR1.8 billion (US$2.1 billion) in the year to March 2001 to
EUR163 million the following year.


BULL SA: Restructuring Plan Could Prompt Downgrade, Says S&P
------------------------------------------------------------
Standard & Poor's Ratings Services said that the 'T3' short-term
ADEF rating on French IT company Groupe Bull SA would likely be
lowered to 'T4' if the company's proposed restructuring plans are
accepted by bondholders, as approval of the proposal will be
characterized as a default under Standard & Poor's criteria.

Bull's restructuring plans are part of its efforts to restore
positive equity and to dramatically reduce its large debt burden.  
They entail an approximate 90% reduction in the economic value of
the company's EUR204 million convertible bonds.  This figure has
been calculated by Bull and reflects:

(a) A maturity date that would be rescheduled to 2033, from the
current 2005;

(b) A lower cash coupon;

(c) A redemption price reduced to 100%, from 116.5%; and
    
(d) The foregoing by bondholders of the conversion parity
adjustment mechanism.

"As part of the proposal, Bull is committing to launch a
convertible bond-to-equity exchange offer," said Standard &
Poor's credit analyst Patrice Cochelin.  "However, Standard &
Poor's views Bull's offer as coercive, as refusal to accept the
exchange proposal would lead to even worse recovery prospects for
bondholders."

In addition, the proposed restructuring includes an arrangement
with the French state in which the state would forgive its
outstanding EUR490 million loan (including accrued interest) to
Bull in exchange for partial repayment in the form of a tax on
any future profits above EUR10 million generated during the next
eight years.  The resulting liability ("clause de retour a
meilleure fortune") would be recorded off the balance sheet.  The
tax rate remains to be agreed upon, but would likely result in a
90% loss on the French state's loan.

"Standard & Poor's will continue to monitor Bull's restructuring
efforts.

A bondholders meeting to review and vote on the company's
proposals will be held on Dec. 11, 2003, the results of which --
along with the company's new operating prospects and improved
balance sheet structure -- will determine the future direction of
the rating," added Mr. Cochelin.



=============
G E R M A N Y
=============


DAIMLERCHRYSLER AG: Verdict on Merger Case Delayed Until Feb.
-------------------------------------------------------------
The U.S. District Judge Joseph J. Farnan Jr. in Delaware has set
deadlines for post-trial briefs filed in the fraud case brought
by billionaire investor Kirk Kerkorian against Daimler-Benz
officials.

Judge Farnan, who is hearing the case without a jury, scheduled
Dec. 1 as the first session of the trial.  He has set aside three
weeks for the proceedings in the federal court in Wilmington.

The move is expected to delay the judge's ruling until at least
February.

The case lodged by Mr. Kerkorian, former largest shareholder of
Chrysler, is arguing Daimler-Benz officials concealed plans to
take control of the combined carmaker when Daimler-Benz AG and
Chrysler Corp. merged in 1998.  He alleged that the move is aimed
at making the transaction more acceptable to U.S. antitrust
regulators and investors, and to save US$10 billion in takeover
premium.

Mr. Kerkorian is seeking as much as US$3 billion in damages over
his stock losses as the merger failed to turn in expected
benefits.  DaimlerChrysler's shares dived 56% since the
completion of the merger in November 1998.

Terry Christensen, a Los Angeles-based lawyer representing
Kerkorian, said Mr. Kerkorian is seeking as much as US$2 billion
in actual damages.

Stuttgart-based DaimlerChrysler had US$756 million in losses in
the first nine months of this year due to higher than expected
rebate costs and falling sales.

CONTACT:  DAIMLERCHRYSLER AG
          Epplestrasse 225
          70546 Stuttgart
          Germany
          Phone:  +49 711 170
          Fax: +49 711 17 22244
          Home Page: http://www.daimlerchrysler.com


DBA: Owner in Search for New Partner to Bring in More Cash
----------------------------------------------------------
German millionaire Hans Rudolf Woehrl is urgently looking for a
financial investor for German airline Dba, formerly British
Airways' loss making Deutsche BA, Intesatrade reports.

Woehrl, who bought Detusche BA earlier this year and later
renamed it Dba, told Handelsblatt a previous investor broke off
talks during warning strikes among pilots and cabin crew that
disrupted flights earlier this month.

"Another warning strike before Christmas and I'll throw in the
towel," Mr. Woehrl said.

Dba is aiming to turn a profit in fiscal 2005, which ends March
31.  Woehrl plans to increase its aircraft fleet to 18 from 16 in
2004.

German airline Deutsche BA is competing against a growing number
of no-frills airlines in Germany and Europe.  It has been loss
making even before British Airways sold the airline to Mr.
Woerhl.  



=============
H U N G A R Y
=============


K&H BANK: Not Making Provisions to Cover Fraud-Related Losses
-------------------------------------------------------------
K&H Bank is not setting aside any amount that might be needed to
cover losses because of fraud at its brokerage business, K&H
Equities Rt, as the review of its accounts is still ongoing.

Hungary's second largest retail bank is currently poring over the
accounts of about 70 clients whose accounts history has been
incorrect as a result of falsifications committed by some of its
employees and customers.

Police say the losses at the brokerage could amount to HUF10
billion, but K&H Bank won't put a number to it until the review
is completed, according to Dow Jones.

Agnes Baba, K&H's deputy chief executive, told the press: "This
was our auditor's opinion.  We have an estimate for the loss but
we know this figure is wrong and we can't set aside provisions
based on a guess."  K&H's auditor is Ernst & Young.

Ms. Baba says the process will need a lot of time, and in some
instances the intervention of the court.

Belgium's KBC, which owns 49.9% of the Hungarian bank, is
reportedly willing to put aside EUR20 million.  Dutch bank ABN
Amro Holding N.V., which owns the other 51.1%, hasn't said
whether it will make a provision, the report said.

Excluding the effects of the alleged fraud, K&H Bank made a net
profit of HUF12.69 billion in the first nine months of 2003.


=========
I T A L Y
=========


FIAT SPA: Appoints Luigi Gubitosi As New Chief Financial Officer
----------------------------------------------------------------
Fiat SpA on Wednesday promoted Luigi Gubitosi from group
treasurer to chief financial officer of the troubled Italian
industrial group.

Mr. Gubitosi replaces Ferruccio Luppi who had spent only one year
in the position.  Mr. Luppi, the man of the controlling Agnelli
family, is being transferred as chief executive of Fiat's non-
core business services unit that has revenues of EUR2 billion
(US$2.4 billion).

Mr. Gubitosi joined Fiat in 1986, and has helped Fiat restructure
its lending covenants, cut debt and dispose non-core assets.  

His appointment came a week after the succession into office of
Herbert Demel, a former to executive at Volkswagen, to the helm
of troubled Fiat Auto.  

The promotions are part of a radical shakeup being initiated by
the firm's new chief executive, Giuseppe Morchio, who came into
the group only in February.  Mr. Morchio also installed into
office two former executives from tire and cable maker Pirelli.


SAFILO SPA: S&P Lowers Bank Loan & Corporate Debt Rating to B
-------------------------------------------------------------
Standard & Poor's Ratings Services said that it has lowered its
long-term corporate credit rating on Italy-based eyewear
manufacturer Safilo SpA to 'B' from 'BB-'.

Standard & Poor's also lowered to 'B' from 'BB-' its bank loan
rating on the group's EUR650 million senior secured credit
facility maturing between 2009 and 2011, and to 'CCC+' from 'B'
its subordinated debt rating on the senior notes maturing in 2013
issued by Luxembourg-based subsidiary Safilo Capital
International SA and guaranteed by Safilo SpA.

At the same time, all ratings were placed on CreditWatch with
negative implications.

"The downgrade and CreditWatch listing reflect, respectively,
Safilo's very weak operating performance in the first nine months
of 2003 and a subsequent breach of a covenant in September 2003,
for which a waiver has been obtained, however," said Milan-based
Standard & Poor's credit analyst Benedetta Rospigliosi.

Contrary to Standard & Poor's expectations, Safilo's results did
not improve in the third quarter from the weak performance
recorded in the first half.  EBITDA was down 29% both for the
nine-month period and the third quarter.

"Such performance, combined with negative cash flow generation,
continues to yield very weak credit metrics and materially impair
debt repayment capacity," added Ms. Rospigliosi.

Poor top-line performance led Safilo to breach its net debt-to-
EBITDA covenant in the third quarter.  Although a waiver has
already been obtained, Standard & Poor's now believes that Safilo
will be challenged to meet its financial covenants during the
last quarter of the year, thereby introducing substantial risks
for the company's unsecured creditors.

Resolution of the CreditWatch status will depend on the company's
ability to renegotiate the financial covenants on its senior
credit facility.

"Although management expects to amend its financial covenants to
avoid otherwise likely future violations, we are concerned about
Safilo's ability to rapidly improve its financial profile," said
Ms. Rospigliosi.


TELECOM ITALIA: Outlook Revised to Positive After S&P's Review
--------------------------------------------------------------
Standard & Poor's Ratings Services said that it has revised its
outlook to positive from stable on Telecom Italia SpA, Italy's
dominant telecommunications services provider, following a review
of the group's business strategy and financial policy for the
next two years.

At the same time, Standard & Poor's affirmed its 'BBB+' long-term
and 'A-2' short-term ratings on the company.

The ratings continue to primarily reflect Telecom Italia's
superior business fundamentals in both its domestic fixed-line
and mobile-telephony businesses, and the offsetting impact of
high leverage following the August 2003 merger with former parent
Olivetti SpA.  At end-September 2003, Telecom Italia's on-
balance-sheet net debt was EUR34.3 billion.

"Telecom Italia's solid cash flow generation, strong operating  
performance, and continued focus on debt reduction could lead to
credit metrics compatible with a higher rating within the next 18
months," said Milan-based Standard & Poor's credit analyst Guy
Deslondes.

Any rating upgrade, unlikely before year-end 2004, would be
subject to Standard & Poor's revisiting TI's business strategy --
most notably in light of developments in the broadband segment in
France and Germany, and expansion in mobile telephony in Brazil -
- and financial policy.

"A carefully balanced financial policy between shareholders'
interests and creditor protection will be required for an 'A'
category rating," added Mr. Deslondes.



=====================
N E T H E R L A N D S
=====================


KONINKLIJKE AHOLD: Unveils Terms of Proposed Rights Offering
------------------------------------------------------------
Ahold announced Wednesday its intention to proceed with a 2 for 3
rights offering of new common shares at an issue price of EUR4.83
per share, raising approximately EUR3.0 billion.

The rights offering will be approximately 621.0 million common
shares and has been fully underwritten by a syndicate of banks,
subject to customary closing conditions at the issue price.  

The rights offering is part of Ahold's "Road to Recovery" program
announced on November 7, 2003, aimed at restoring the company's
financial health with the goal of returning Ahold to an
investment grade profile by the end of 2005.  

Launch of the rights offering is subject to adoption of the
relevant resolutions at Ahold's General Meeting of Shareholders
that takes place Tuesday.  Accordingly, the rights offering and
all dates mentioned in this press release are subject to change.  
A further announcement confirming the outcome of the General
Meeting of Shareholders will be released after completion of the
meeting.

Terms of the rights offering

Under the rights offering, existing shareholders will be granted
rights to subscribe for new common shares at EUR4.83 per share.  
The subscription ratio for the rights offering has been set at 2
for 3, meaning that eligible holders, subject to certain
exceptions, will have the right to subscribe for 2 new common
shares for every 3 common shares held on the record date.  The
record date for determining eligibility for holders of common
shares to receive rights is 17:40 hours, Central European time,
on November 26, 2003.

Holders of ADSs

Each ADS held at 17:00 hours, New York City time, on December 3,
2003 will entitle its holder to 1 right.  Except in certain
circumstances, holders of ADSs will not be entitled to exercise
the rights they receive in the rights offering and the rights of
such holders on the record date will be sold on their behalf by
the ADS Depositary.  No new deposits can be made into the ADS
facility as of the common share record date.

The rights offering comprises a public offering of common shares
in the Netherlands and Switzerland and a private placement
elsewhere.  The rights and the new common shares have not been
and will not be registered under the U.S. Securities Act of 1933,
as amended, or under the securities laws of any state of the
United States.  Accordingly, the rights and the new common shares
may not be offered, pledged, sold, resold, granted, delivered,
allotted, taken up, or otherwise transferred except only in
transactions that are exempt from, or in transactions not subject
to, registration under the Securities Act and in compliance with
any applicable state securities laws.

The material set forth herein is for informational purposes only
and is not intended, and should not be construed, as an offer of
securities for sale in the United States.  The securities
described herein have not been and will not be registered under
the Securities Act or the laws of any state, and may not be
offered or sold within the United States, except pursuant to an
exemption from, or in a transaction not subject to, the
registration requirements of the Securities Act and applicable
state laws. There is no intention to register any portion of the
rights offering or the rump offering described herein in the
United States or to conduct a public offering of securities in
the United States.

The information contained herein shall not constitute an offer to
sell or the solicitation of an offer to buy, nor shall there be
any sale of the securities referred to herein, in any
jurisdiction in which such offer, solicitation or sale would be
unlawful prior to registration, exemption from registration or
qualification under the securities laws of any jurisdiction.

This document is only being distributed to and is only directed
at (i) persons who are outside the United Kingdom, (ii) have
professional experience in matters relating to investments or
(iii) are persons falling within Article 49(2) of the Financial
Services and Market Act 2000 (Financial Promotion) Order 2001.  
The shares are only available to, and any invitation, offer or
agreement to subscribe, purchase or otherwise acquire such shares
will be engaged in only with, relevant persons. Any person who is
not a relevant person should not act or rely on this document or
any of its contents.

CONTACT:  AHOLD
          Corporate Communications
          Phone: +31.75.659.5720


KONINKLIJKE AHOLD: Shareholders Adopt All Agenda Items at AGM
-------------------------------------------------------------
Ahold announced Wednesday that during its Annual General Meeting
of Shareholders, the appointment of Peter Wakkie as Chief
Corporate Governance Counsel and Corporate Executive Board member
was approved.  Wakkie's nomination was confirmed by 97.7% of the
votes represented in the meeting.  Precisely 563 shareholders
representing some 482 million common shares -- approximately
40.5% of the total number of Ahold shares outstanding -- also
adopted Ahold's 2002 financial statements and all other agenda
items including the amendments to the Articles of Association
during the AGM, which was held at the Amsterdam Passengers
Terminal.

Amendments to Articles of Association

Authorized share capital

These amendments were adopted with regard to the authorized share
capital:

(a) The authorized share capital of the Company has been
increased to EUR1,250,000,000 as a result of the increase of the
authorized share capital of

     (i) the cumulative preferred shares from eight hundred
         thousand (800,000), of each EUR500, to one million two
         hundred and fifty thousand (1,250,000), of each EUR500,
         of
    (ii) the cumulative preferred financing shares from four
         hundred million (400,000,000), of each EUR0.25 to five
         hundred million (500,000,000) of each EUR0.25 and of   
   (iii) the common shares from one billion two hundred million
         (1,200,000,000), of each EUR0.25, to two billion
         (2,000,000,000), of each EUR0.25.

(b) The number of series of cumulative preferred financing shares
have been increased and a new subdivision of such series has
taken place.

Shares

The following amendment has been adopted with regard to shares:

(a) One share certificate ("global") for all bearer shares of
common stock will be introduced.

Corporate Executive Board and Supervisory Board

These amendments have been adopted with regard to the Corporate
Executive Board and Supervisory Board:

(a) A non-binding nomination has been introduced in respect of
the appointment of members of the Corporate Executive Board as
well as in respect of the appointment of members of the
Supervisory Board.  The nomination can include only one single
person.  A resolution to appoint a person as member of the
Corporate Executive Board nominated by the Supervisory Board
shall be adopted by an absolute majority of the votes cast.

(b) The reference to the deputy members of the Corporate
Executive Board has been removed from the articles of
association.

(c) These provision will be included in the articles of
association: A resolution to appoint a person as member of the
Corporate Executive Board, not nominated by the Supervisory Board
shall be adopted by an absolute majority of the votes cast, if
such majority represents more than one-third of the issued share
capital.  The proposed resolution in respect of a resolution to
suspend or dismiss a member of the Corporate Executive Board is
similar.  It has also been resolved to include in the articles of
association a similar provision in respect of the appointment,
suspension and dismissal of members of the Supervisory Board.

(d) The age limit for members of the Supervisory Board as
currently included in the Articles of Association of the Company
will be removed.

Distributions

These amendments have been adopted with regard to the
distributions on the preferred financing shares:

(a) The distributions on the preferred financing shares have been
linked up with the arithmetical average of the ten-year Euro SWAP
rate.

(b) A transitional provision will be included in the articles of
association of the Company for existing series of preferred
financing shares.  The dividend percentages for a particular
series shall be adjusted for the first time as of the day when
ten years have passed since the date on which for the first time
a preferred financing share of a series was issued (and
subsequently every ten years thereafter).

Authorization to acquire shares

Shareholders authorized the Corporate Executive Board for a
period of 18 months (i.e. up to May 26, 2005) to acquire as many
ordinary shares of the Company as shall be permitted within the
limits of the law and the Articles of Association.  This has also
been approved by the Ahold Supervisory Board.  The price may not
be lower than one eurocent and not higher than 105% of the
average closing price of such shares at the Amsterdam Stock
Exchange calculated over the five stock exchange days immediately
preceding the date of acquisition.

Supervisory Board committee members named

During the meeting, the members of the Supervisory Board's three
committees -- Nomination, Remuneration and Audit -- were named:

(a) Nomination Committee: Karel Vuursteen (chair), Cynthia
Schneider and Sir Michael Perry

(b) Remuneration Committee: Sir Michael Perry (chair), Karel
Vuursteen and Roland Fahlin

(c) Audit Committee: Jan Hommen (chair), Lodewijk de Vink and
Karel Vuursteen.

Set forth are summaries of key points made in the addresses to
shareholders by members of the Ahold Supervisory Board and
Corporate Executive Board:

Peter Wakkie:"Corporate governance a high priority at Ahold"

Commenting on corporate governance at Ahold during the
shareholder meeting, Wakkie said: "Corporate governance will have
a high priority at Ahold in order to regain the trust of all
stakeholders.  Ahold will incorporate the expected new law that
will significantly improve the position of shareholders.  With
regard to the Tabaksblat code on corporate governance, Ahold will
follow the code in principle, and intends to come forward with
detailed proposals at a special shareholders' meeting on
corporate governance in February 2004."

Henny de Ruiter: "Ahold has turned the corner"

"Ahold has published a very comprehensive report with respect to
the year 2002," said Henny de Ruiter, outgoing chairman of the
Ahold Supervisory Board.  "It was a disastrous year, as I have
said at previous Shareholders' Meetings, but I am at the same
time happy that Ahold has recently turned the corner and has set
again its sights on the future."  De Ruiter admitted that both
the Supervisory Board and the Executive Board felt responsible
for the events at U.S. Foodservice that led to the announcement
of February 24, 2003, but that they were equally misled by the
sophisticated fraud perpetrated there.  He commented on the
negative impact of information withheld from the auditors
regarding consolidation issues but was unable to provide more
information because investigations were still continuing.  De
Ruiter commented on the appointments of senior executives,
including (chronologically) Dudley Eustace, Anders Moberg and
Hannu Ryopponen.  He indicated that continuity of management
dictates that a change in composition of the Supervisory Board
must occur gradually.  De Ruiter then formally retired from his
position as Chairman of the Ahold Supervisory Board.  Effective
immediately, his successor will be Karel Vuursteen, a member of
the Ahold Supervisory Board since May 7, 2002.

Anders Moberg: "Focused on the future"

"It is a pleasure for me to talk to you about Ahold, because we
are now a company focused on the future," said Anders Moberg,
Ahold President and CEO, in his address to shareholders.  "To be
sure, our past continues to instruct us every step of the way as
we move forward to rebuild Ahold."  Moberg opened with an outline
of the milestones achieved by Ahold since the last shareholder's
meeting, and described the main elements of the company's
financing plan and strategy.  "We launched the 'new Ahold' with
the announcement of our 'Road to Recovery' three-year financing
plan and strategy.  This program is our commitment to Ahold's
investors and all other stakeholders to rebuild the value of our
company.  We are eager for the challenge of turning what has been
a loose collection of businesses into a single company with a
single focus on creating durable value, based on a superior
customer offer."  Moberg expressed the importance of rebuilding
relationships with stakeholders and strengthening accountability
and corporate governance at Ahold.

He thanked those who had taken on leadership roles in the company
during the period immediately following February 24 and
particularly Henny de Ruiter, who was to retire as Chairman of
the Supervisory Board later in the meeting.  He closed with
further remarks on Ahold's view of the past and vision of the
future.  "Ahold is emerging from the most difficult period in its
history to embark with confidence on the road to recovery.  Ahold
is proud to have a number of new managers in key positions,
dedicated staff, powerful brands and solid operating companies
with good market positions, all of which will help us establish a
robust platform for further value creation.  Ahold will once
again become a company in which you can take pride, and count on
to deliver," Moberg concluded.

Hannu Ryopponen: "Publication of 3Q results signals return to
reporting calendar"

"The results in the first three quarters of 2003 were
disappointing," said Hannu Ryopponen.  "In all business segments,
we were faced with lower operating income partly related to the
fact that we continue to suffer from the impact of the issues
that Ahold announced on February 24, 2003, and subsequently
compounded by very competitive conditions year to date in 2003 in
most of our markets...They reflect further slippage of operating
income at U.S. Retail due to continued pressure on gross margins
as a result of promotional activities and lower leverage on
operating expenses and an increase in operating expenses at U.S.
Foodservice due to lower gross margins.  In Europe, operating
income declined with a lower percentage than the run-rate for the
first half-year of 2003 . The publication of these results, as
scheduled, signals a return to a normal and predictable financial
reporting calendar for Ahold.  We believe this is a very
important step in recovering the confidence of our shareholders
and the financial market."

Sir Michael Perry, GBE: "Bonus criteria demand dramatic near-term
improvement"

"We have aggressive challenges before us and we have created an
aggressive bonus plan that reflects those challenges," said Sir
Michael Perry, GBE, an Ahold Supervisory Board member and
chairman of the nomination committee, commenting on the criteria
of the bonus compensation for Anders Moberg.  "The bonus criteria
will be set annually by mutual agreement between the Supervisory
Board and Mr. Moberg.  Criteria for 2004 will be developed as
part of the overall remuneration policy going forward to be
presented to shareholders next year.  For the year 2003, the
bonus will be calculated pro rata from the date of employment:
May 5, 2003.  If Mr. Moberg achieves all of his performance
criteria and delivers outstanding performance in 2003, then the
maximum bonus will be 250% of his base salary. Seven criteria
have been set for 2003.  For pay-out to occur on any of the
performance criteria, the target for that specific criterion must
be fully met.  The criteria have been grouped into three
categories: Financial, Strategic and Stabilization." Sir Michael
went on to describe the level of performance necessary in the
three categories to initiate the bonus compensation.

Karel Vuursteen: "Thank you Henny!"

"Please allow me to say a few words to you and to thank you for
the years you were chairman of Ahold," said incoming Supervisory
Board chairman Karel Vuursteen to his predecessor Henny de
Ruiter.  "This company owes you a lot, much more than many people
realize.  I am of course referring to what happened in February,
a crisis for which no one was prepared.  In the most difficult
situation in Ahold's existence, you did not hesitate.  Your sense
of duty did not fail when the company faced disaster.  You did a
tremendous job as interim CEO spending many days and many nights
negotiating with lawyers, auditors and bankers.  You kept all of
us together, and by doing so, you kept Ahold alive.  On behalf of
us all, I would like to express our gratitude for what you did.  
We are both a bit too old to be overly worried about what we
sometimes read in the papers.  But I know it was not easy for you
to read some of the things that were published.  History, I am
sure, will picture a different image of Henny de Ruiter, the man
who made sure Ahold survived.  Henny, thank you very, very much."


KONINKLIJKE AHOLD: Records EUR62 MM Net Loss for Nine Months
------------------------------------------------------------
Ahold published its results for the first three quarters of 2003.  
Commenting on the results, Hannu Ryopponen, CFO, said: "The
results for the third quarter of 2003 reflected the trends of the
first half-year as published on November 7, 2003 with some
slippage of operating income in our U.S. retail operations and an
increase in operating losses at U.S. Foodservice.  Non-recurring
items have negatively affected results both at our U.S. retail
operations and in U.S. Foodservice.  Operating income in Europe
declined primarily due to a decrease at Albert Heijn."

Net sales

The 10.5% decrease in net sales was largely attributable to lower
currency exchange rates against the Euro, particularly for the
U.S. Dollar.  The average U.S. Dollar to Euro exchange rate
decreased approximately 16.7% in the first three quarters of 2003
compared to the same period last year.  Net sales excluding
currency impact increased by 3.3% mainly due to a 3.2% increase
in net sales in the U.S. retail trade operations, a 1.3% increase
in the Europe retail trade operations and a 1.2% increase at U.S.
Foodservice.

In addition, net sales in the first three quarters of 2003 were:

(a) favorably impacted by the full period consolidation in
Ahold's consolidated financial statements of Disco and Santa
Isabel in South America, which began to be consolidated in the
second and third quarters of 2002, respectively;

(b) favorably impacted by the acquisition of Lady Baltimore and
Allen Foods in September and December 2002, respectively, which,
together with the consolidation of Disco and Santa Isabel
discussed above, contributed approximately 1.2% of the 3.3% net
sales growth; and

(c) marginally negatively impacted by the divestments of Jamin
and De Tuinen in The Netherlands in the second quarter of 2003
and of the Company's Chilean, Malaysian, Indonesian and
Paraguayan operations and De Walvis in The Netherlands in the
third quarter of 2003.

Operating Income

The 49.0% decrease in operating income was primarily caused by
weaker operating performance in all business segments, the
weakening of the U.S. Dollar against the EURand higher audit,
legal and consultancy fees.  In addition, as discussed below,
exceptional losses of EUR110 million were recorded in the third
quarter of 2003 related to the divestment of a number of foreign
subsidiaries, principally Ahold's Chilean activities.  Operating
income in the same period last year was negatively impacted by an
exceptional loss of EUR372 million in the first three quarters of
2002.  The exceptional loss was caused by the default by Velox
Retail Holdings (VRH), Ahold's former joint venture partner, on
bank debt that Ahold had guaranteed.

Operating income before impairment and amortization of goodwill
and exceptional losses in 2003 decreased by 53.4% compared to the
same period last year.  Excluding currency impact, operating
income before impairment and amortization of goodwill and
exceptional losses would have decreased by 45.5% in the first
three quarters of 2003 compared to the same period last year.  As
mentioned above, this decrease was primarily caused by a weaker
operating performance across all business segments, as well as
higher audit, legal and consultancy fees.

Goodwill Amortization

Goodwill amortization in the first three quarters of 2003
amounted to EUR131 million, a decrease of 35.1% compared to the
same period last year.  This decrease was primarily due to lower
goodwill balances at year-end 2002 resulting from the goodwill
impairment charges of EUR1,281 million recorded in fiscal 2002 of
which EUR1,185 million were recognized in the fourth quarter of
fiscal 2002 and to the lower average currency exchange rate of
the U.S. Dollar against the Euro.

Goodwill Impairment

No goodwill impairment charges were recorded in the first three
quarters of 2003 compared to EUR96 million in the same period
last year.  The goodwill impairment charge recorded in the first
three quarters of 2002 mainly related to the purchase of the
remaining shares in DAIH in July and August 2002.

Exceptional Losses

Exceptional losses of EUR110 million were recorded in the third
quarter of 2003 related to the divestment of foreign
subsidiaries, principally Ahold's Chilean activities.  Of these
exceptional losses, EUR70 million related to the recognition of
accumulated foreign currency translation adjustments in the
statement of operations and EUR36 million to the reversal of
goodwill, both of which had previously been charged to
shareholders' equity.  These exceptional losses were non-cash and
had no impact on the overall level of shareholders' equity.
Exchange rate differences related to the translation of the
financial results of foreign subsidiaries are recorded directly
in shareholders' equity.

When these exchange rate differences are realized upon the sale
or liquidation of the underlying foreign subsidiary, the
cumulative foreign currency translation adjustments are
recognized in the statement of operations.  Also, under Dutch
GAAP, goodwill previously deducted directly from shareholders'
equity upon acquisition has to be reclassified pro-rata to the
statement of operations if sold within six years of the initial
acquisition.

Net Financial Expense

Net interest expense increased by 4.1% due to an increase in
banking fees and interest expenses related to the credit facility
signed on March 3, 2003, new debt assumed or incurred in
connection with acquisitions in the course of 2002 and an
increase in cash dividends paid in 2002.  This increase in
banking fees and interest expenses was partly offset by a
favorable currency impact, especially relating to the U.S. Dollar
against the Euro.  Net interest expense excluding currency impact
increased by 18.8%.

The increase in banking fees and interest expenses was due in
part to the higher applicable borrowing rate for the 2003 credit
facility compared with the previous credit facility.  The
applicable borrowing rate under the 2003 credit facility as of
the end of the third quarter of 2003 was LIBOR (or EURIBOR on
Euro borrowings) plus 3.25%.  The applicable borrowing rate under
the previous credit facility as of year-end 2002 was LIBOR (or
EURIBOR on Euro borrowings) plus a margin of 0.35% to 0.40%,
depending upon the amount of debt drawn under the facility.

Ahold's level of borrowing and letters of credit under its 2003
credit facility have increased compared to the level under the
previous credit facility.  Ahold also has incurred significant
fees under the 2003 credit facility and in connection with the
extension and amendment of its accounts receivable securitization
programs.  Ahold's borrowings under the 2003 credit facility as
of the end of the third quarter of 2003 were US$750 million and
EUR600 million, plus USD 353 million of issued letters of credit
that bore a fee of 3.25% of the stated amount.  Its borrowings
under the previous credit facility as of year-end 2002 were US$80
million, plus US$150 million of issued letters of credit with a
fee of 0.40%.

The gain on foreign exchange in the first three quarters of 2003
amounted to EUR16 million and mainly related to the positive
impact of the revaluation of the Argentine Peso on U.S. Dollar-
denominated debt in Argentina.  In the first three quarters of
2002, a foreign exchange loss of EUR85 million was mainly
incurred related to the negative impact of the devaluation of the
Argentine Peso on U.S. Dollar-denominated debt and inflation
adjustment losses related to Argentine Peso-denominated debt in
Argentina.

Income Taxes

The effective income tax rate, adjusted for the impact of non-
tax-deductible impairment and amortization of goodwill and
exceptional losses, increased to 50.9% in the first three
quarters of 2003 compared to 30.0% in the same period last year.  
The main factor contributing to this increase in the effective
tax rate was a different geographic mix of earnings, and higher
losses in areas where no tax credit could be recorded.

Share in Income (Loss) of Joint Ventures and Equity Investees
The share in income (loss) of joint ventures and equity investees
in the first three quarters of 2003 amounted to an income of
EUR139 million, compared to a loss of EUR42 million in the same
period last year.  The share in income of ICA, included in
European joint ventures, increased considerably in the first
three quarters of 2003 mainly as a result of a gain related to
the sale and leaseback of several distribution centers.

The loss in the first three quarters of 2002 was primarily caused
by losses at DAIH.  The loss at DAIH of EUR126 million reflects
the losses incurred at Disco and Santa Isabel at the time that
they were not consolidated, which were mainly caused by the
negative impact of the devaluation of the Argentine Peso on U.S.
Dollar-denominated debt, as well as inflation adjustment losses
on third-party Argentine Peso-denominated debt in Argentina.  The
losses in the first three quarters of 2002 at DAIH were partially
offset by income from ICA AB, Jeronimo Martins Retail (JMR) and
Paiz Ahold in this period.

Net Income (Loss)

Net loss in the first three quarters of 2003 was EUR62 million,
compared to a net income of EUR17 million in the same period last
year.  The net loss in the 2003 period was primarily caused by
lower operating performance at all business segments and higher
audit, legal and consultancy fees, as well as the weakening of
the U.S. Dollar against the Euro and the EUR110 million of
exceptional losses related to divestments.

Net Income (Loss) after Preferred Dividends per Common Share-
Basic Net loss after preferred dividends per common share-basic
amounted to EUR0.10 per common share in the first three quarters
of 2003 compared to a net loss of EUR0.01 per common share in the
same period last year.

Retail Trade - United States

Third Quarter 2003

Operating income before impairment and amortization of goodwill
and exceptional losses in the third quarter of 2003 decreased as
a result of reduced gross margin due to increased promotional
activity, particularly at Giant-Landover and Tops.  Stop & Shop
continued its solid performance during the quarter.

Operating income also was significantly impacted by impairment
charges relating to long-lived assets and other non-recurring
items.  In addition, in the third quarter of 2002, real estate
gains totaling EUR29 million had a positive impact on operating
income, as reported last year, versus a gain of EUR4 million this
year.

First Three Quarters 2003

The decrease in net sales in the first three quarters of 2003 was
largely attributable to a lower U.S. Dollar to Euro exchange
rate.  U.S. Dollar net sales increased by 3.2% resulting from
comparable sales growth and the opening of new stores.  Identical
sales increased by 0.1% and comparable sales at existing and
replacement stores increased by 0.9%. At Stop & Shop and Giant-
Carlisle, U.S. Dollar net sales increased by 6.6% and 7.8%,
respectively.  Giant-Landover and Tops experienced pressure on
net sales due to the weak economy and heightened competition,
resulting in only slight increases in U.S. Dollar net sales.  Due
to the difficult trading environment in the southeastern United
States, U.S. Dollar net sales at Bruno's and BI-LO (excluding
Golden Gallon) were lower.

Operating income before impairment and amortization of goodwill
and exceptional losses in the first three quarters of 2003
decreased primarily as a result of the decline in the third
quarter.  Operating expenses at all of the companies in the U.S.
retail operations were impacted by higher pension expenses, as
well as continued rising health care costs.  The pressure on
operating expenses caused by these factors was partially offset
by various cost saving initiatives.

Retail Trade - Europe

Third Quarter 2003

Operating income before impairment and amortization of goodwill
and exceptional losses at Albert Heijn in the third quarter of
2003 decreased significantly compared to the same period in 2002.  
The decrease was primarily due to lower net sales and gross
margins partially offset by lower operating expenses from cost
reduction programs.  As part of these programs, Albert Heijn is
restructuring its head office and logistics functions, including
through the reduction of 440 jobs.

Operating income before impairment and amortization of goodwill
and exceptional losses at other Europe retail trade operations
increased in the third quarter of 2003, compared to the same
period in 2002.  This increase was primarily due to a strong
increase at Schuitema as a result of higher sales and lower
operating costs.  In Central Europe, operating loss before
impairment and amortization of goodwill and exceptional losses
increased partly due to fixed asset impairment charges related to
the sale of two hypermarkets in Poland and increased operating
costs due to new stores.  Spain incurred a small operating loss
before impairment and amortization of goodwill and exceptional
losses mainly due to slightly lower gross margins and higher
operating costs partly related to new stores as well as fixed
asset impairment charges.

First Three Quarters 2003

Net sales at Albert Heijn in the first three quarters of 2003
decreased by 2.0% compared to the same period last year.  
Identical sales at Albert Heijn in the first three quarters of
2003 declined by 2.0% primarily due to lower consumer spending
and a negative market sentiment towards Albert Heijn.  As a
result, Albert Heijn introduced a new pricing strategy in October
2003.  Net sales at other Europe retail trade operations in the
first three quarters of 2003 increased by 4.1% compared to the
same period last year, primarily due to strong net sales growth
at Schuitema and an increase in net sales in Central Europe and
Spain.  Net sales were marginally offset by the disposals of
Ahold's specialty stores (Jamin and De Tuinen) in The
Netherlands, which were completed in the second quarter of 2003.  
In Central Europe and Spain, net sales increased due to the
opening of new stores, however, net sales in Central Europe were
negatively impacted by deflation and a negative currency impact.

Operating income before impairment and amortization of goodwill
and exceptional losses in the Europe retail trade operations
decreased primarily due to lower operating income at Albert
Heijn.  This was principally caused by lower net sales and gross
margins, partially offset by lower operating expenses due to the
start-up of cost reduction programs.  In response to the
competitive environment, Albert Heijn announced its price
repositioning campaign on October 5, 2003.

Operating income before impairment and amortization of goodwill
and exceptional losses at other Europe retail trade operations in
the first three quarters of 2003 was almost at the same level as
the comparable period of last year.

Foodservice - United States

Third Quarter 2003

The operating loss before impairment and amortization of goodwill
and exceptional losses in the third quarter of 2003 was primarily
due to continued substantial pressure on gross profit at U.S.
Foodservice as a result of its continued focus on controlling
inventory levels and, hence, reduced purchases from vendors.  As
a result of the latter, volume allowances, which are based on
purchases from vendors and which are an offset against cost of
goods sold, were reduced.

First Three Quarters 2003

Net sales at U.S. Foodservice in the first three quarters of 2003
decreased by 15.7% compared to the same period last year
primarily due to a lower currency exchange rate of the U.S.
Dollar against the Euro.  U.S. Dollar net sales increased
slightly by 1.2% due to the acquisition of Lady Baltimore and
Allen Foods in September and December 2002, respectively, which
contributed approximately 1.8% of the increase in net sales in
the first three quarters of 2003, meaning that there has been a
slight decrease in net sales excluding these acquisitions.

The operating loss before impairment and amortization of goodwill
and exceptional losses was primarily due to substantial pressures
on operating profit at U.S. Foodservice principally as a result
of the repercussions from the accounting issues and
investigations in 2003.  Furthermore, U.S. Foodservice
experienced a weakening of its procurement leverage as vendors
raised prices and shortened payment terms, resulting in a sharp
deterioration in profitability.

Food Service - Europe

Net sales at the Deli XL food service operations, located in The
Netherlands and Belgium, in the first three quarters of 2003
decreased by 3.3% compared to the same period last year.  This
decrease was primarily due to continuing unfavorable economic
circumstances.

Operating income at the Deli XL food service operations in the
first three quarters of 2003 decreased by 75.0% compared to the
same period last year.

Other Business Areas

Retail Trade - South America

Net sales in the South America retail trade operations in the
first three quarters of 2003 increased by 13.6% compared to the
same period last year.  This increase was mainly due to the
consolidation of Disco and Santa Isabel since the second and
third quarter of 2002, respectively.  This increase was partially
offset by the impact of the divestment of Santa Isabel's Chilean
and, to a lesser extent, Paraguayan operations in July and
September 2003, respectively.

The operating loss before impairment and amortization of goodwill
and exceptional losses in the first three quarters of 2003 was a
result of the consolidation of Disco and Santa Isabel since the
second and third quarter of 2002, respectively, both of which had
operating losses, and the negative impact of lower net sales and
lower margins recorded at the company's Brazilian operations.

Retail Trade - Asia

Net sales in the Asia retail trade operations in the first three
quarters of 2003 decreased by 17.7% compared to the same period
last year.  This decrease was primarily due to the disposal of
operations in Malaysia and Indonesia completed in September 2003
and a decline in net sales in Thailand due to strong competition.

The increase in operating loss was primarily due to lower net
sales and gross margin and to restructuring charges incurred as a
result of the divestment program in Asia in the first three
quarters of 2003.

Other Activities

Other activities include operations of three real estate
companies which acquire, develop and manage store locations in
Europe and the United States and corporate overhead costs of the
Ahold parent company. The operating loss before impairment and
amortization of goodwill and exceptional losses in the first
three quarters of 2003 partially reflected corporate costs of
EUR124 million compared to EUR24 million in the same period last
year.  The higher corporate costs in the 2003 period were mainly
caused by the significant costs incurred in connection with the
forensic accounting and legal investigations that have been
conducted, ongoing litigation and ongoing government and
regulatory investigations, as well as higher audit fees in
connection with the audit of the company's 2002 financial
statements.  Furthermore, corporate costs increased as a result
of an increase in the company's provision for self insurance and
a decrease in gains from the sale of real estate compared to the
same period last year.

Cash Flow Statement

Net cash from operating activities in the first three quarters of
2003 decreased by 48% compared to the same period last year,
mainly as a consequence of lower operating income.  Changes in
working capital resulted in a cash outflow of EUR131 million in
the first three quarters of 2003 partly due to shorter payment
terms imposed by certain suppliers to U.S. Foodservice as a
consequence of the discovery of the accounting irregularities as
announced.  As a consequence, changes in accounts payable
resulted in a cash outflow of EUR532 million in the first three
quarters of 2003.  This was offset by a cash inflow related to
changes in inventory partly as a result of U.S. Foodservices'
focus on controlling inventory levels and purchases from vendors.

Investments in tangible fixed assets in the first three quarters
of 2003 amounted to EUR805 million compared to EUR1,445 million
in the same period last year.  Divestments of tangible and
intangible fixed assets amounted to EUR455 million in the first
three quarters of 2003 compared to EUR318 million in the same
period last year.

Shareholders' Equity

Shareholders' equity, expressed as a percentage of the balance
sheet total, was 10.0% at the end of the third quarter of 2003
compared to 10.5% at year-end 2002.

Debt Position

The rolling interest coverage ratio at the end of the first three
quarters of 2003 amounted to 1.2, compared to 2.5 at the end of
the same period last year.  The rolling net debt/EBITDA ratio
amounted to 4.3 at the end of the third quarter of 2003, compared
to 3.1 at the end of the same period last year.

Outlook for 2003

Ahold expects that its consolidated net sales in 2003, excluding
currency impact, will be slightly higher than in 2002, primarily
as a result of an increase in net sales in the U.S. retail trade
operations resulting from comparable sales growth and the opening
of new stores.  This positive factor will be partially offset by
the weakened global economy and strong competition in the markets
that the company serves, as well as the need for management to
deal with the repercussions of the announcements on February 24,
2003 and related developments.  In addition, 2003 net sales will
be negatively affected by completed and future divestments closed
in 2003.

Operating expenses, excluding the impact of currency exchange
rates and the impact of goodwill impairment and amortization and
exceptional losses, are expected to be significantly higher in
2003 than in 2002.  The company expects that net interest
expense, excluding currency impact, will be above 2002 levels.  
Nevertheless, the company expects to report net income for the
full year 2003, excluding the impact of any goodwill impairment
and amortization that may be incurred in the fourth quarter of
2003 and excluding exceptional losses with respect to its
divestments.

At the end of 2003, Ahold will evaluate the carrying amount of
its goodwill for possible impairment and will determine whether
any goodwill impairment charges are required to be taken.  No
triggering event has been identified in 2003 as of the date of
this press release.

Ahold expects that it will incur exceptional losses upon
completion of the divestitures of certain Latin American
operations, which is expected to occur prior to the end of 2003
or in 2004.  The completion of these divestitures will lead to
the recognition of accumulated foreign currency translation
adjustments in the statement of operations as well as in some
cases the reversal of goodwill previously charged to
shareholders' equity.  The cumulative exchange rate differences
charged to shareholders' equity at the end of the third quarter
of 2003 amounted to EUR265 million and EUR201 million for Brazil
and Argentina, respectively.  The respective amounts of goodwill
reversed should a transaction have taken place at the end of the
third quarter of 2003 would have been EUR255 million for Brazil
and EUR82 million for Argentina, respectively.

The performance of U.S. retail in the fourth quarter of 2003 is
expected to improve compared to the third quarter partly due to
seasonality.  The company expects EBITA margin in the fourth
quarter to improve to approximately the level achieved in the
first three quarters of 2003.

At Albert Heijn, operating profit will be negatively impacted in
the fourth quarter by the price repositioning announced on
October 5.  However, the company expects that this negative
impact will be partly offset by higher volume. So far, the
customer response to Albert Heijn's price repositioning has been
positive.

Ahold expects its food service operations in the United States to
have a clearly lower operating loss before impairment and
amortization of goodwill and exceptional losses in the fourth
quarter of 2003 compared to the third quarter of 2003, excluding
currency impact.

US GAAP Reconciliation

The audited 2002 Financial Statements on Form 20-F filed with the
U.S. Securities and Exchange Commission contains a reconciliation
from Dutch GAAP to US GAAP of net income (loss) and shareholders'
equity.  Ahold has not provided a US GAAP reconciliation on a
quarterly basis in 2003 but intends to do so in 2004.

Accounting Principles

The accounting principles applied have not changed compared to
the accounting principles as stated in the Ahold 2002 Annual
Report, which was published in English and Dutch, both of which
have been posted on the Ahold web site (http://www.ahold.nl).

In November 2002, the Emerging Issues Task Force ("EITF") of the
Financial Accounting Standards Board in the United States reached
consensus on Issue No. 02-16, Accounting for Consideration
Received from a Vendor by a Customer (Including a Reseller of the
Vendor's Products) ("EITF 02-16").  Under the consensus, cash
considerations received from a vendor should be considered an
adjustment to the price of the vendor's products or services and,
therefore, characterized as a reduction of cost of sales when
sold unless (1) the cash consideration represents a reimbursement
of a specific, incremental, identifiable cost incurred in selling
the vendor's products and therefore characterized as a reduction
of those costs or (2) the cash consideration represents a payment
for assets or services delivered to the vendor and therefore
characterized as revenue.

The Company will adopt the provisions of EITF 02-16 for Dutch
GAAP in the fourth quarter of 2003.  The Company has not yet
completed its analysis of the effect on the consolidated
financial statements as a result of the adoption of EITF 02-16.

The 2002 numbers included in this press release have been
restated as disclosed in note 3 of the Ahold 2002 Annual Report.

Other

The data included in this press release are unaudited.  The
balance sheet items as per December 29, 2002 have been derived
from the Ahold 2002 Annual Report.

Definitions

(a) Identical sales compare sales from exactly the same stores.

(b) Comparable sales are identical sales plus results from
replacement stores.

(c) Currency impact is the impact of using different exchange
rates to translate the financial figures of subsidiaries to
Euros.  Where specifically indicated, the financial figures of
the previous year are adjusted using the current year exchange
rates.

(d) The interest coverage ratio is calculated as operating income
excluding impairment and amortization of goodwill and exceptional
losses, divided by net interest expense.

(e) Net debt/EBITDA: Net debt includes long- and short-term
interest bearing debt, netted with loans receivable and cash and
cash equivalents, divided by EBITDA excluding exceptional losses.

(f) Net income (loss) after preferred dividends per common share-
basic is calculated as net income (loss) after preferred
dividends, divided by the weighted average number of common
shares outstanding during the applicable period.

To see full copy of financial results:
http://bankrupt.com/misc/Ahold_9Months.pdf


KPNQWEST N.V.: Further Review to Delay Report on Collapse
---------------------------------------------------------
Shareholders and creditors hoping to recover investments in
failed KPNQwest N.V. will have to wait until next year to see the
report on the inquiry into the collapse of the Dutch data-
services provider.

The long-awaited report, expected in the third quarter of this
year, has been delayed because of further verifications, trustee
Jan van Apeldoorn told Dow Jones.

The trustees holding the company's bankruptcy had called in Dutch
legal accountancy firm SchaapBruinVanVliet B.V. to check certain
financial elements and also to double-check information provided
by the named parties in the report, such as former board members
and house banks of KPNQwest, according to the report.

Shareholders and creditors said they are ready to take legal
action against former board members of KPNQwest as well as KPN
and Qwest in the U.S. and in Europe to recover lost investments.

"We think it's no longer realistic to assume we can put out the
report in 2003, because we hired accountants who are checking
some facts we included in the report, and that will take some
more time," Mr. van Apeldoorn said.

The former joint venture of Royal KPN N.V. and Qwest
Communications Inc. went bankrupt in spring 2002, only four years
after its formation.



===========
S W E D E N
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LM ERICSSON: Raises EUR434 Million from Bond Exchange Offer
-----------------------------------------------------------
Telefonaktiebolaget LM Ericsson announced the successful
completion of its Bond Exchange Offer.

The Ericsson Bond Exchange Offer, announced on November 4, 2003,
closed at 11.00 a.m. (London) Wednesday.  The transaction was
well received by the bond market, raising total acceptances of
EUR433,818,000.  Participants in the Bond Exchange Offer have
exchanged their existing holdings in the Ericsson 6.375% Euro
Medium Term Notes maturing May 31, 2006 for a new seven-year
bond, which is callable after 4 years.

The new bond will pay a coupon of 6.75% and was priced to yield
285 bps (annually) over the DBR 5.25% maturing January 4, 2011.  
Holders of the Notes were offered new bonds at a ratio of
1:1.0855.  This ratio generates a principal size of ?470,856,000
for the new 6.75% notes maturing November 28, 2010 (net of bond
rounding amounts, to be paid in cash).

The Bond Exchange Offer has significantly extended Ericsson's
debt maturity profile and has allowed Ericsson to take advantage
of excellent credit and interest rate market conditions without
raising additional cash.

"We are very pleased with the outcome of the Bond Exchange
Offer," said Vidar Mohammar, Ericsson Corporate Treasurer.  "The
offer has achieved excellent financing terms for Ericsson and
increased our financial flexibility."

The Ericsson exchange offer settles on November 28, 2003.  
Participants will receive their allocations of new bonds plus
accrued interest and any rounding amounts in cash.  The offer was
open only to professional investors.

Ericsson is shaping the future of Mobile and Broadband Internet
communications through its continuous technology leadership.
Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication
companies in the world.

Read more at http://www.ericsson.com/press

CONTACT:  LM ERICSSON
          Investor Relations
          Phone: +46 8 719 6553, +46 730 371 100
          E-mail: lotta.lundin@ericsson.com

          James Borup, Ericsson Communication
          Phone: +46 8 719 0952, +46 8 719 69 92
          E-mail: james.borup@ericsson.com

          Dealer Manager: J.P. Morgan Securities Ltd.
          Paul Hawker - Liability Management Desk
          Phone: +4420 7777 4185
          E-mail: paul.hawker@jpmorgan.com



===========================
U N I T E D   K I N G D O M
===========================


ABBEYCREST: Fall in Demand for Gold to Hit Profits
--------------------------------------------------
The finance director of troubled jewelry group Abbeycrest, Phil
Walker, warned the company could report full year results that is
below market expectations.

Pre-tax profits are likely to come near GBP1.7 million, instead
of GBP3.7 million expected by analysts.  The results is seen to
be negatively influenced by a 14% decrease in 9 carat gold
jewelry submitted to the U.K. Assay Offices for the second
quarter of 2003.  In comparison with last year, the figure would
be 5% lower, Mr. Walker said.

The finance director blames the downturn to the fall in demand of
gold jewelry, not because of fashion, but because current high
prices are discouraging customers.  Gold is now trading at its
highest level for five years and the price is around 20% up on
the previous year.

Abbeycrest's pre-tax loss in the six months to August 31 was of
GBP1.2 million, an improvement on last year's GBP3.7 million
loss.  Turnover increased slightly from GBP39 million to GBP39.4
million.

The company is planning to exit unprofitable areas of business at
its main U.K. distribution G&A Ltd. to concentrate on areas that
offer growth.


BRITISH AIRWAYS: Initiates Passenger Flights to Algiers
-------------------------------------------------------
British Airways will fly to Algiers for the first time when the
airline launches a new service from London Gatwick airport on
January 5, 2004.

Flights will operate on Mondays, Wednesdays and Fridays on a
Boeing 737.

In addition, changes to the bilateral air agreement between the
U.K. and Libya have enabled the airline to increase its weekly
frequency between London Heathrow and Tripoli from three to four
flights, from November 30, 2003.  It is hoped to increase
services further next summer.

Martin George, British Airways' director of marketing and
commercial development, said: "Algiers is a key business market,
particularly in the oil and gas industry, and we are confident
that there is a strong demand for additional scheduled services
between Algeria and the U.K.

"This is also the sixth new destination that we have announced
from London Gatwick airport in recent months emphasizing, again,
that the airport is key to British Airways' future."

Return prices between London Gatwick and Algiers start at GBP382
including taxes, fees and charges.

Seats can be booked by calling 0870 850 9850 or via your local
travel agent.

Services from London Gatwick to Turin started in October 2003 and
services from London Gatwick to Bari, Cagliari, Catania and
Dubrovnik start in late March 2004.


BRITISH ENERGY: Approaches Government for Additional Loan
---------------------------------------------------------
British Energy admitted on Wednesday it is in talks with the
Secretary of State for Trade and Industry about a possible
increase of its GBP200 million credit facility.

The troubled energy group did not say how much it is asking, but
it is thought to have its eyes on an extra GBJP100 million,
according to BBC News.

In September, the firm said it had already used up GBP106 million
of its current loan.

The decision to approach the government regarding an increase
came after the unexpected closure of its Sizewell B and Heysham 1
nuclear power stations.  

The nuclear generator expects the failure to overshoot its GBP20
million to GBP30 million estimate, and hit income.  Experts put
the cost of the outages at up to EUR50 million.

The reactors at Heysham 1 were shut down October 28 due to the
failure of a sea water cooling pipe.  Sizewell B was shutdown two
weeks longer than the normal time for maintenance due to tests
conducted to ascertain a suspected "anomaly."  The results turned
out negative.

The site is set to open in the middle of December, three weeks
after its supposed restart.

CONTACT:  BRITISH ENERGY
          Contact: Paul Heward, Investor Relations
          Phone: +44 (0)1355 262 201  


CONDUIT: Cuts Line of One Call Center in U.K.
---------------------------------------------
Directory enquiries company Conduit closed one of its call
centers in the U.K. due to a lack of demand, according to
BizWorld.

The move, which is expected to result to the loss of 100 jobs,
ends the struggle of the Irish company to attract customers to
its 11 88 88 service, which lost its appeal after the
deregulation of the market in Britain.  

Conduit also brought down the axe to some 250 employees in
Britain this year.

Troubles in one of Ireland's fastest growing companies led to the
resignation of its chief executive in September.  The management
was then at odds over how to drive the company.

Conduit has 11850 directory services in Ireland, as well as
directory services in Switzerland and Austria.


EASTWOOD CARE: Creditors' Meeting Set for December 10
-----------------------------------------------------
Notice is hereby given pursuant to Section 48(2) of the
Insolvency Act 1986, that a meeting of the unsecured creditors of
Eastwood Care Homes (Mansfield) Limited (in administrative
receivership) will be held at Quality Hotel, Ashby New Road,
Loughborough on December 10, 2003 at 10.30 a.m. for the purpose
of having laid before it a copy of the report prepared by the
Joint Administrative Receivers under section 48 of the said Act.  
The meeting may, if it thinks fit, establish a creditors'
committee to exercise the functions conferred on it, by, or under
the Act.

Creditors are only entitled to vote if:

(a) they have delivered to us at the offices of RSM Robson Rhodes
186 City Road, London EC1V 2NU, no later than 1200 hours on the
business day before the meeting, written details of the debts
they claim to be due, and the claim has been duly admitted under
the provisions of the Insolvency Rules 1986; and

(b) there had been lodged with us any proxy which the creditor
intends to use on his behalf.

Michael John Hore
Simon Peter Bower
Joint Administrative Receivers


EQUITABLE LIFE: Passes Opportunity to Buy Unit's Debt
-----------------------------------------------------
Equitable Life Assurance Society is aware of market speculation
concerning a potential offer to be made by the Society to
purchase some or all of the Bonds issued by its subsidiary
Equitable Life Finance plc.

The Society regularly reviews the possibility of making an offer
for the Bonds but has decided not to make such an offer at the
present time.

                     *****

Equitable narrowly escaped collapsed in 2000 when, after losing a
legal battle, it was forced to honor guaranteed policies sold in
the high interest rate years of the 1970s and 1980s at the cost
of GBP1.5 billion.

CONTACT:  Tony McGarahan
          Phone: 020 7710 3784                

          Alistair Dunbar
          Phone: 01296 561502


EQUITABLE LIFE: Sir Philip Otton to Step Down from Board
--------------------------------------------------------
Equitable Life on Wednesday announced that Sir Philip Otton,
Deputy Chairman, has decided to retire from its Board of
Directors.  He will leave the Board at the end of the year.

Sir Philip, aged 70, is a former Lord Justice of Appeal and
joined the Society in March 2001 as part of the new Board.

Sir Philip said: 'Equitable Life has faced an unprecedented
minefield of legal issues and, as a policyholder of many years
standing, I have been pleased to have been able to assist the
Society and my colleagues to seek the most appropriate path
forward.  The business is now stabilizing, the claims against the
Society are under control and the recent Court decisions in the
claims against the former directors and Ernst & Young vindicate
the Society's action against both parties.  I made clear to the
Chairman that I would step down at the appropriate time and that
time is now.'

Vanni Treves, the Society's chairman, said: 'The new Board
inherited a myriad of unique challenges and Sir Philip has made
an immense contribution to the Society in the past two-and-a-half
years as Deputy Chairman, and Chairman of our Legal Audit and
Remuneration Committees.  Policyholders should be very pleased
that we had such expertise and wise legal counsel representing
their interests on the Board.'

CONTACT:  Tony McGarahan
          Phone: 020 7710 3784              

          Alistair Dunbar
          Phone: 01296 561502


LEEDS UNITED: Abandons GBP4.4 Million Share Issuance Plan
---------------------------------------------------------
As announced on October 28, 2003 in our preliminary statement of
results, the Directors have been negotiating the first phase of a
complex debt restructuring of the Group's finances with its
principal finance creditors to provide the Group with additional
working capital and to give it time to implement a more permanent
restructuring plan.  In the Preliminary Statement we also
referred to a commitment through a share issue to inject GBP4.4
million in cash from Allan Leighton and A.R.M. Holdings Group
Ltd.

Unfortunately, after a long period of constructive discussions,
negotiations have failed to reach a satisfactory conclusion in
time to issue a circular and obtain shareholder approval before
Christmas.  As a result, it has been decided not to go ahead with
the planned subscription for shares and, contrary to the
expectation expressed in the Preliminary Statement, there will be
no circular issued to shareholders.

Nevertheless, the Company continues to be in constructive
discussions with its principal finance creditors and proposed
investors with a view to providing the Group with additional
working capital and to give it time to implement a more permanent
restructuring plan.  In addition, Allan Leighton has already
confirmed that his funds remain available for investment in the
Group.

The Directors are continuing to take steps to manage cash flows,
including the implementation of the cost savings described in the
Preliminary Statement and management of working capital.  The
Directors remain of the view that, if all of these negotiations
are concluded successfully, they will provide adequate funding
for at least three months in which to conclude arrangements
designed to achieve a more permanent refinancing of the Group.  
But, if the negotiations referred to above are unsuccessful, the
Directors may be forced to seek the protection of an
administration order.

A further announcement will be made as soon as the Company is in
a position to make one.

CONTACT:  LEEDS UNITED PLC                 
          Professor John McKenzie, Chairman
          Phone: 0113 367 6000

          Neil Robson, Finance Director
          Phone: 0113 367 6000

          Holborn PR                                                   
          Phone: 020 7929 5599
     
          David Bick                                                   
          Phone: 07831 381 201

          Chris Steele                                                 
          Phone: 07979 604 687

          Trevor Phillips                                              
          Phone: 07889 153 628


MG ROVER: Industry Insiders Say Work Stoppage is Disastrous
-----------------------------------------------------------
MG Rover's decision to suspend production for the rest of this
week has speculation on the company's future.  Industry insiders
warn the move may herald disaster for the firm, The Scotsman
said.

According to the report, although car firms often halt production
briefly, Rover's timing is odd because the U.K. car market is
currently strong.  

TCR-Europe said the decision came after owners of the car
manufacturer met with union to discuss the company's finances.  
Among the topics taken up were the director's pay, the company's
GBP70 million plus pensions deficit, and reports that a trust
fund had been created for company directors.  

The company, which has been hit by falling sales, desperately
needs a new model to replace the Rover 45 and to boost sales in
the mid-market.  The Midlands car giant attempted to shrug off
the crisis and blamed the strength of the euro, although the
currency has been weaker recently.


NETTEC PLC: Settles Property Issue, Resolves Lawsuit in France
--------------------------------------------------------------
The Board of Nettec plc announces that the lease of Malt House,
Kingston has been surrendered to the landlord, in a significant
step towards reducing the Group's outstanding issues.  There has
also been a decision favorable to Nettec in the litigation in
France.

Nettec plc has paid some GBP1,100,000 plus VAT less the existing
rental deposit to the landlord in exchange for the surrender.  
After professional and other costs related to the surrender and
on the basis that the VAT is recoverable, the net cost is not
expected to be materially different to the amount of the
provisions and deferred income in respect of the property which
were included in the interim balance sheet sent to shareholders
with the accounts for the half year to June 30, 2003.

The Board also announces that the Commercial Court in Paris has
found against M Boulet and awarded Nettec plc some EUR8,000 in
costs.  M Boulet has been sent a notification of the decision and
any appeal by him would have to be filed by January 6, 2004.  
Shareholders had previously been informed in the interim accounts
of a possible contingent liability of GBP0.85 million in respect
of this claim which was considered to be unjustified.

The company's current cash and short term investment balances,
after the payments connected with the surrender of the lease are
around GBP9,700,000.

Jeremy White, Chairman of Nettec, commented:  'The surrender of
this lease is part of the Board's strategy of bringing to a
conclusion matters from the past in order to position the company
strongly to take advantage of future opportunities.  The two
other outstanding issues are now well on their way towards
settlement.'

CONTACT:  NETTEC PLC
          David Shaw, Finance Director
          Phone: 020 7152 6474
        
          CITIGATE DEWE ROGERSON     
          Patrick Toyne Sewell
          Phone: 020 7638 9571


NETWORK RAIL: Proposes "Twin Track" Approach to Funding
-------------------------------------------------------
Network Rail published Wednesday its response to the Regulator's
draft conclusions, the latest step in the ongoing interim review
of track access charges.  This document represents Network Rail's
formal response to the draft conclusions, which were published on
October 17, 2003.

The response welcomes the Office of the Rail Regulator's
acknowledgement that we have adopted an open and transparent
approach to the review, that we have responded constructively to
the challenge of identifying ways of reducing costs while
improving performance, and that we are already making progress in
addressing many of the issues identified in the draft
conclusions.  

The Office of the Rail Regulator's draft conclusions imply
unprecedented efficiency savings over the next five years.   
Whilst we have made clear our determination to transform the
efficiency of the company, and have committed to meeting
demanding targets, it must be recognized that this is extremely
challenging.  Network Rail remains of the view that efficiency
savings at around the bottom end of the proposed range in the
third consultation document are challenging but realistic.

The document suggests that there appear to be a number of
inconsistencies which need to be addressed to set outputs,
activities, unit costs and, therefore, revenues which must, in
the final conclusions, be consistent with each other.  

The substantial reductions in renewal activity proposed in the
draft conclusions have significant implications for the volume of
maintenance activity that needs to be carried out if the output
targets are to be achieved.  The proposed volume reductions
would, for instance, limit the effectiveness of high-output track
renewal equipment and reduce the scope for savings.  The
Regulator appears to have made no allowance for additional
maintenance where he has proposed further reductions in renewals.

In relation to the West Coast Route Modernization project, the
document emphasizes that the interim review must provide
appropriate funding and an appropriate allocation of risk for
agreed outputs.

Network Rail agrees with the Regulator that it is important that
the interim review places the company on a sound, stable and
sustainable financial footing.  We have worked closely with the
SRA to explore whether it would be possible to reduce our charges
through increased borrowing compared to the draft conclusions.  
We are not yet in a position to confirm that this is possible.  
Network Rail has therefore proposed a twin-track approach to the
interim review conclusions, which would allow a pre-determined
reduction in charges to be implemented if specified regulatory
criteria are met.

Network Rail Chief Executive John Armitt said: "The interim
review process is nearing its completion.  It is essential that
railway finances are placed on a sound, stable and sustainable
basis.  We will continue to work closely with the Office of the
Rail Regulator in the coming weeks."

Network Rail is the 'not for dividend' operator of Britain's rail
network.  The company's objective is to provide safe, reliable
and efficient rail infrastructure.

It owns and maintains the tracks, signals, tunnels, bridges,
viaducts, and level crossings.  It also own the network's 2,500
stations, and manage the largest and busiest.  The firm provide
access to the tracks for every passenger and freight train,
timetable their journeys, and operate the signaling, which
controls their movements.

Network Rail is a company limited by guarantee with members
instead of shareholders.  It is run as a commercial organization,
but any operating surplus is re-invested in the rail network.

Its core focus is the operation, maintenance and renewal of
existing rail infrastructure, with the Strategic Rail Authority
taking the lead on enhancement projects.

It has set clear targets to improve performance and reduce costs,
but safety is always at the forefront of our activities as we
rebuild Britain's railway.

Details about Network Rail can be found on the Network Rail web
site: http://www.networkrail.co.uk


ROYAL MAIL: Postcomm Questions & Investigates Alleged Discounts
---------------------------------------------------------------
Postcomm has received information which suggests that Royal Mail
is offering substantial discounts to attract catalogue mail.  
These discounts have not been notified by Royal Mail to Postcomm
or published in accordance with Condition 7 of its license.  They
were also subject to confidentiality agreements.

Postcomm accordingly served a provisional enforcement order on
Royal Mail on November 25 requiring it to provide detailed
information about the alleged discounts, to maintain all
documents and records, and to refrain from departing from its
published tariffs without proper notice to Postcomm and
publication.

Royal Mail notified Postcomm on November 26 that it will comply
with the order.

Postcomm will now continue its investigations into the
compatibility of these discounts with Royal Mail's license.


SKERMAN LIMITED: Schedules Creditors' Meeting on December 5
-----------------------------------------------------------
Notice is hereby given by Geoffrey Paul Rowley and Michael
Jonathan Christopher Oldham of RSM Robson Rhodes LLP, 186 City
Road, London EC1V 2NU that a meeting of creditors of Skerman
Limited is to be held at Farmborough Holiday Inn, Lynchford Road,
Farmborough GU14 6AZ on Friday December 5, 2003 at 11 a.m.

The meeting is an initial creditors' meeting under paragraph 51
of Schedule B1 to the Insolvency Act 1986.  A proxy form is
available which should be completed and returned to me by the
date of the meeting if you cannot attend and wish to be
represented.

In order to be entitled to vote under Rule 2.38 at the meeting
you must give to me, not later than 12.00 hours on the business
day before the day fixed for the meeting, details in writing of
your claim.

Geoffrey Paul Rowley
Michael Jonathan Christopher Oldham
Joint Administrators


ST. JAMES'S: Fined for Inadequate Monitoring and Record Keeping
---------------------------------------------------------------
The Financial Services Authority has fined St. James's Place U.K.
plc, St. James's Place International plc and St. James's Place
Unit Trust Group Ltd. a total of GBP250,000 for serious
monitoring and record keeping inadequacies.  These failings
exposed investors to the risk of surrendering existing investment
contracts and committing money to new investment contracts in
circumstances where this may not have been in their interests.

The fine is apportioned equally between the three companies,
which are subsidiaries of St. James's Place Wealth Management
Group plc.

This disciplinary action relates to recommendations made to
customers by the firms' Appointed Representatives to surrender
and replace existing investment contracts that had been arranged
by competitor product providers and the firms' monitoring of
these transactions.  These two connected transactions are
together referred to as 'a replacement sale'.  The firms'
procedures for monitoring replacement sales failed to detect, and
prevent, serious deficiencies in record keeping.  This meant that
it was impossible to check whether or not the sales had been
suitable for the investors without obtaining further information.

Andrew Procter, FSA Director of Enforcement, said:

'Firms must understand that procedures to monitor advisers,
particularly where high-risk transactions are being recommended,
are not a 'nice to have', they are a necessity.  It is essential
that senior management take responsibility to ensure that
procedures are in place to make sure that advisers are doing
their job properly.'

The problems were identified in August 2001 during a visit to St
James's Place U.K. by the Personal Investment Authority, one of
the FSA's predecessor regulators.  It is noted that:

(a) disciplinary proceedings were previously taken by LAUTRO
against St. James's Place U.K. plc during 1994 on the grounds of
similar failings;

(b) The importance of the effective monitoring of replacement
sales was highlighted by guidance issued by Lautro on March 11,
1994 (Lautro Enforcement Bulletin 30); and

(c) Personal Investment Authority supervision visits to the firms
in 1996 and 1998 had identified  inadequacies in the
documentation of replacement sales, and in the monitoring of
these transactions.

This should have alerted the firms to the need to ensure that
their monitoring of replacement business was adequate and
operating effectively, yet the deficiencies continued over a
prolonged period of time.  They occurred from January 1, 2000 and
were not fully rectified until January 13, 2003, a year and a
half after they were identified by Personal Investment Authority
and as a result of an investigation by the FSA's Enforcement
team.

In all of the cases reviewed by the Enforcement team, the
original customer file contained insufficient information from
which to fully assess whether the recommendation was suitable for
the customer, in that the original documentation did not make
sufficiently clear the client's particular circumstances,
financial needs and objectives, or how the replacement sale met
those needs and objectives.  Each replacement sale to which this
documentation related had been pre-approved by the firms'
monitoring staff and deemed to be suitable for the customers
based on the deficient information, prior to the advice being
given.

As part of the FSA's investigation, in January 2002, the firms
were required to appoint an appropriately qualified 'Skilled
Person' (note 8) to review their procedures and help them bring
about changes to their existing processes for monitoring
replacement business and implement these processes in a more
effective manner.

The Skilled Person carried out a review of replacement sales
transacted by the firms since January 1, 2000 and a review of new
replacement sales until January 13, 2003.  These reviews
considered whether the recommendations were suitable and whether
the supporting documentation was adequate.  On January 13, 2003
the Skilled Person reported that the firms' own monitoring
processes were operating to an adequate standard.

The Skilled Person concluded that the firms had recognized that
replacement business is a higher risk than most other new
business and had appropriately recognized the importance of
suitability in giving advice to their clients.  However, in the
past, the firms had not attached enough importance to the
maintenance of sound evidential standards of documentation in
client specific files.  Nevertheless, the Skilled Person did not
identify any systemic issues affecting the suitability of
replacement business and did not recommend a further review of
replacement sales.

In deciding the level of penalty to be imposed, the FSA has taken
into account that, while the firms' failings in this case were
serious, the firms are considered to have co-operated in the
Enforcement investigation and in conducting remedial action where
required.  This remedial action included the appointment of the
Skilled Person and responding to the recommendations of the
Skilled Person.  In addition by moving quickly to agree the facts
of the case and to settle the matter it has helped the FSA to
work expeditiously towards its statutory objectives.  Were it not
for the remedial action taken and for the co-operation
demonstrated, resulting in the early settlement of the matter,
the financial penalty would have been significantly higher.


                        *********


S U B S C R I P T I O N   I N F O R M A T I O N

Troubled Company Reporter -- Europe is a daily newsletter co-
published by Bankruptcy Creditors' Service, Inc., Fairless Hills,
Pennsylvania, USA, and Beard Group, Inc., Frederick, Maryland
USA.  Larri-Nil Veloso, Ma. Cristina Canson, and Laedevee
Gonzales, Editors.

Copyright 2003.  All rights reserved.  ISSN 1529-2754.

This material is copyrighted and any commercial use, resale or
publication in any form (including e-mail forwarding, electronic
re-mailing and photocopying) is strictly prohibited without prior
written permission of the publishers.  

Information contained herein is obtained from sources believed to
be reliable, but is not guaranteed.

The TCR Europe subscription rate is US$575 per half-year,
delivered via e-mail.  Additional e-mail subscriptions for
members of the same firm for the term of the initial subscription
or balance thereof are US$25 each. For subscription information,
contact Christopher Beard at 240/629-3300.


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