NTL Home - Summary Customer Statistics:

 
 Q1-2003 Q4-2002 Q3-2002 Q2-2002 Q1-2002
Total Customers(1) 2,713,500 2,686,400 2,667,000 2,696,200 2,766,600
Customer additions 116,100 105,800 84,000 49,000 54,000
Customer disconnects 89,000 108,100 113,000 119,000 127,000
Net customer
 movement 27,100 (2,300) (29,000) (70,000) (73,000)
Churn (annualized) 13.0% 15.9% 16.4% 17.1% 17.9%
Revenue Generating
 Units(2) 5,125,300 4,983,900 4,870,900 4,837,600 4,893,300
Television 2,037,700 2,055,300 2,065,300 2,109,100 2,186,000
Telephone 2,426,700 2,411,500 2,425,000 2,452,900 2,524,000
Broadband 660,900 517,100 380,600 275,600 183,300
Service Units 5,561,600 5,454,100 5,528,500 5,535,900 5,612,800
Internet dial-up and
 DTV access 436,300 470,200 486,600 496,800 337,700
Internet dial-up
 free use(3) 0 0 171,000 201,500 381,800
Average Revenue Per GBP40.65 GBP40.03 GBP38.89 GBP39.60 GBP39.13
 User(4)
 
 (1) Total customers in Q4 2002 include 21,700 MATV customers.
 Excluding the addition of the MATV subscribers, the customer
 number was 2.66 million.
 
 (2) The recent National Cable & Telecommunications Association
 (NCTA) reporting guidelines for the US Cable industry do not
 recognize dial-up internet customers as RGUs, although they
 are now revenue generating for NTL.
 
 (3) Service to these free use customers was discontinued in
 October 2002.
 
 (4) ARPU includes the former customers of BT Cable and MATV
 subscribers.