YEAR ENDED 31 DECEMBER
CABLE SEGMENT  2003 2002
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<S> <C> <C>
CONSUMER SALES DIVISION
Homes passed 4,899,852 4,895,956
Homes passed and marketed 4,674,764 4,699,694
Cable television and residential telephony-only subscribers  876,142 984,765
Dual or triple-service subscribers (1) 1,264,756 1,228,586
Cable television only subscribers 92,565 116,508
Residential telephony only subscribers 347,122 395,133
Internet only subscribers 25,995 18,398
Total residential subscribers 1,730,438 1,758,625
Customer additions 217,361 315,654
Customer disconnects (245,548) (322,648)
Net customer movement  (28,187) (6,994)
RGUs (18) 3,286,706 3,170,354
Net RGU additions 116,352 127,639
RGUs per customer  1.90 1.80
Household penetration 37.0% 37.4%
Average household churn (2) 14.2% 18.2%
Percentage of triple-service subscribers (1) 16.8% 10.4%
Percentage of dual or triple-service subscribers (1) 73.1% 69.9%
Average monthly revenue per subscriber (3)  (pound)43.42 (pound)41.80
 
CABLE TELEVISION
Cable television subscribers - analogue 284,191 436,339
Cable television subscribers - digital 987,873 857,472
Total cable television subscribers 1,272,064 1,293,811
Penetration (4) 27.2% 27.5%
Average subscriber churn rate (5) 17.6% 21.5%
Average monthly revenue per subscriber (6) (pound)20.87 (pound)20.82
 
RESIDENTIAL TELEPHONY
3-2-1 subscribers 1,144,474 1,253,662
Talk subscribers (7)  455,559 360,662
Total residential telephony subscribers 1,600,033 1,614,324
Residential telephony penetration (8) 34.3%  34.4%
Residential telephone lines 1,675,854 1,717,191
Second lines penetration 4.7% 6.4%
Average subscriber churn rate (9)  13.7% 17.3%
Average monthly revenue per line (10) (pound)23.02 (pound)23.16
Average monthly revenue per subscriber (11) (pound)24.29 (pound)24.92
 
INTERNET SUBSCRIBERS
Blueyonder broadband 414,609 262,219
Blueyonder SurfUnlimited 184,009 193,201
Blueyonder pay-as-you-go  49,368 85,025
Total internet subscribers 647,986 540,445
 
BLUEYONDER BROADBAND
Average subscriber churn rate (12) 13.3% 12.4%
Average monthly revenue per subscriber (13) (pound)22.72 (pound)25.12
 
BUSINESS SALES DIVISION
Business customer accounts 69,269 73,746
Average annualized revenue per customer account (14) (pound)3,227 (pound)3,114
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</TABLE>
 
 
 6
<PAGE>
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Telewest Communications plc
Annual Report 2003
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OPERATING DATA
UNAUDITED
 
<TABLE>
<CAPTION>
 
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 YEAR ENDED 31 DECEMBER
CONTENT SEGMENT  2003 2002
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<S> <C> <C>
Pay multi-channel subscribers (15)  10,360,056 9,764,233
Flextech share of basic viewing (16) 19.3% 20.4%
Share of total television advertising revenues (17) 3.9% 3.4%
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</TABLE>
 
Notes
 
(1) Dual-service subscribers are those subscribers who take two of our cable
 television, residential telephony and broadband internet services;
 triple-service subscribers are those subscribers who take all three of
 these services; and dual or triple-service subscribers are those
 subscribers who take two or all three of these services.
 
(2) Average household churn rate for the period is calculated on a rolling
 12-month basis and represents (i) the total number of residential
 subscribers who disconnected or who were disconnected during that period,
 divided by (ii) the average number of residential subscribers in that
 period.
 
(3) Average monthly revenue per subscriber (often referred to as "ARPU" or
 "Average Revenue per User") represents (i) the average monthly revenue O of
 residential subscribers for such period, divided by (ii) the average number
 of residential subscribers in such period.
 
(4) Cable television penetration at a specified date represents (i) the total
 number of cable television subscribers at that date, divided by (ii) the
 total number of homes passed and marketed for cable television at that
 date.
 
(5) Average cable television subscriber churn rate for the period is calculated
 on a rolling 12-month basis and represents (i) the total number of cable
 television subscribers who terminated basic services or whose services were
 terminated during that period, divided by (ii) the average number of cable
 television subscribers in that period.
 
(6) Average monthly revenue per cable television subscriber for each period
 represents (i) the average monthly cable television revenue for that
 period, divided by (ii) the average number of cable television subscribers
 in that period.
 
(7) Includes subscribers to our Talk Unlimited, Talk International and Talk
 Evenings and Weekends flat rate telephony services.
 
(8) Residential telephony penetration at a specified date represents (i) the
 total number of residential cable telephony subscribers at that date
 divided by (ii) the total number of homes passed and marketed for
 residential cable telephony at that date.
 
(9) Average residential telephony subscriber churn rate for the period is
 calculated on a rolling 12-month basis and represents (i) the total number
 of residential cable telephony subscribers who terminated telephony
 services or whose services were terminated during that period, divided by
 (ii) the average number of residential cable telephony subscribers in that
 period.
 
(10) Average monthly revenue per residential telephony line for each period
 represents (i) the average monthly residential cable telephony revenue for
 that period, divided by (ii) the average number of residential cable
 telephony lines in that period.
 
(11) Average monthly revenue per residential telephony subscriber for each
 period represents (i) the average monthly residential cable telephony
 revenue for that period, divided by (ii) the average number of residential
 cable telephony subscribers in that period.
 
(12) Average blueyonder broadband internet subscriber churn rate for the period
 is calculated on a rolling 12-month basis and represents (i) the total
 number of blueyonder broadband internet subscribers who terminated their
 services or whose services were terminated during that period, divided by
 (ii) the average number of blueyonder broadband internet subscribers in
 that period.
 
(13) Average monthly revenue per blueyonder broadband internet subscriber for
 each period represents (i) the average monthly blueyonder broadband
 internet revenue for that period, divided by (ii) the average number of
 blueyonder broadband internet subscribers in that period.
 
(14) Average annualized revenue per customer account represents (i) the average
 monthly business sales division revenue (excluding revenues from carrier
 services unit) for the 12 months to the end of that period, divided by (ii)
 the average number of business sales division customers in that period, and
 (iii) multiplied by 12 months.
 
(15) Pay multi-channel subscribers represents the number of pay multi-channel
 subscribers as at the end of the last month of a 12 month period.
 
(16) Basic viewing over 24 hours in pay-television homes.
 
(17) Includes Flextech's wholly owned channels and UKTV's advertising revenues.
 
(18) Revenue Generating Units or RGUs represent total aggregate subscribers to
 our television, telephony and broadband subscribers. This definition is in
 accordance with the National Cable & Telecommunications Association (NCTA)
 reporting guidelines. Dial-up internet subscribers, second telephone lines
 and additional TV outlets are not included although they are revenue
 generating for Telewest.